1 reviews | Active since Oct 2016
Waiting on insurance claim response, MTN insurance call centre phone JUST RINGS,
<p>I am holding on MTN phone for the past 25mins, emails have not been responded to.</p> <p>Please kindly let me know what is the status of my insurance claim, it 6 days now, I dont have a phone.</p> <p>ref # ********** 6</p> <p>acc A ********** </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Hi there
thanks for your response, I got an email with the insurance status update today.
its a pity that Hellow Peter is the only way to get better service at Mtn.
Warm regards
Hi there
thanks for your response, I got an email with the insurance status update today.
its a pity that Hellow Peter is the only way to get better service at Mtn.
Warm regards