GK
Gwen K
1 reviews | Active since Oct 2013
05 Jan 2016, 07:30
Waiting nearly 2 Months for my airtime refund
I have been waiting nearly 2 months for MTN to return nearly R2000 in airtime that they stole.<br> I have lodged 2 reports on Hello Peter:<br> 25 November - MTN said \Kindly be advised that I have escalated the query to the billing department for assistance Ref REQ:***
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MTN South Africa's replyOfficial
07 Jan 2016, 16:46Hello Gwen Klackers,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The airtime expired because when you upgraded from a rand based package to a minute based package all the inclusive values that you were receiving from the previous package were moved to the expiry wallet.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The airtime expired because when you upgraded from a rand based package to a minute based package all the inclusive values that you were receiving from the previous package were moved to the expiry wallet.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
MTN South Africa's reply07 Jan 2016, 16:46
Official
Hello Gwen Klackers,
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The airtime expired because when you upgraded from a rand based package to a minute based package all the inclusive values that you were receiving from the previous package were moved to the expiry wallet.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The airtime expired because when you upgraded from a rand based package to a minute based package all the inclusive values that you were receiving from the previous package were moved to the expiry wallet.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***