NC
Naiema C
1 reviews | Active since Feb 2015
26 Feb 2015, 07:27
WAITING MORE THAN 2 HRS: Internet/SIM activation
I took out a laptop contract telephonically on Tues. The laptop was delivered yesterday and at about 15h30 i called the call centre to activate the sim because the IVR had some technical glitch that did not allow me to activate the sim. Your call centre agent activated the sim and I was advised that it will take 2 hrs for the sim to be activated. It is now 16 hrs later and I still cant use the sim in my internet ****le to get internet conectivity on laptop..
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MTN South Africa's replyOfficial
02 Mar 2015, 10:48Hello naiema12*,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the activation takes a minimum of 2 hours and a maximum of 24 hours. Our records show that your number is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the activation takes a minimum of 2 hours and a maximum of 24 hours. Our records show that your number is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply02 Mar 2015, 10:48
Official
Hello naiema12*,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the activation takes a minimum of 2 hours and a maximum of 24 hours. Our records show that your number is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the activation takes a minimum of 2 hours and a maximum of 24 hours. Our records show that your number is now active.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***