SP
Siraj P
1 reviews | Active since Dec 2011
11 Jan 2016, 17:57
Waiting Months for a refund
On the 28th of October I lodged a complaint on the Hello Peter site for data charges in excess of R2000 which I was certain I did not incur as I regularly checked my balance using the *141*1# service. On the 29th of October 2015. Rosetta from MTN responded saying stating the following: \As per ***
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MTN South Africa's replyOfficial
14 Jan 2016, 08:50Hello sirajp,
Thank you for your post.We sincerely apologize for the delay and any inconvenience caused.
As per the reference number REQ:*** kindly be advised that the charges are valid and there are no credits due, kindly see below the data validation from Billing department.
Regards
Nompumelelo
REQ:***
The query logged regarding data charges for ***
Invoice 2015-09-20 data used: 6486.89MB
6486.89MB -2048MB(monthly allocation)-2048MB(carry over)= 2390.89MB
2390.89MB X R0.87(out of bundle rate excl vat)
R2080.07(excl vat)
Charges are valid no credit due.
Thank you for your post.We sincerely apologize for the delay and any inconvenience caused.
As per the reference number REQ:*** kindly be advised that the charges are valid and there are no credits due, kindly see below the data validation from Billing department.
Regards
Nompumelelo
REQ:***
The query logged regarding data charges for ***
Invoice 2015-09-20 data used: 6486.89MB
6486.89MB -2048MB(monthly allocation)-2048MB(carry over)= 2390.89MB
2390.89MB X R0.87(out of bundle rate excl vat)
R2080.07(excl vat)
Charges are valid no credit due.
MTN South Africa's reply14 Jan 2016, 08:50
Official
Hello sirajp,
Thank you for your post.We sincerely apologize for the delay and any inconvenience caused.
As per the reference number REQ:*** kindly be advised that the charges are valid and there are no credits due, kindly see below the data validation from Billing department.
Regards
Nompumelelo
REQ:***
The query logged regarding data charges for ***
Invoice 2015-09-20 data used: 6486.89MB
6486.89MB -2048MB(monthly allocation)-2048MB(carry over)= 2390.89MB
2390.89MB X R0.87(out of bundle rate excl vat)
R2080.07(excl vat)
Charges are valid no credit due.
Thank you for your post.We sincerely apologize for the delay and any inconvenience caused.
As per the reference number REQ:*** kindly be advised that the charges are valid and there are no credits due, kindly see below the data validation from Billing department.
Regards
Nompumelelo
REQ:***
The query logged regarding data charges for ***
Invoice 2015-09-20 data used: 6486.89MB
6486.89MB -2048MB(monthly allocation)-2048MB(carry over)= 2390.89MB
2390.89MB X R0.87(out of bundle rate excl vat)
R2080.07(excl vat)
Charges are valid no credit due.