JW
Janine W
1 reviews | Active since Jun 2012
03 Feb 2015, 16:28
Waiting longer than 2 weeks for response
Hi, I sent a e-mail on 19 Jan requesting invoices as I only received statements from MTN (account N*** for Janine Wheatley ID ***). I got a reply a WEEK later asking security questions and I promptly rep**** on 28 Jan. I am still waiting for any feedback from MTN. I also sent message on Facebook and after explaining my situation, the person asked exactly the same questions and also requested a short explanation. ALL I WANT IS AN INVOICE WITH MY STATEMENT SO THAT I CAN SEE WHAT I AM PAYING FOR.
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MTN South Africa's replyOfficial
16 Feb 2015, 14:11Hello wheathan,
Thank you for speaking with me.
As per our conversation i confirm that the required invoices and statements have been forwarded to you on ***.
Please accept my apologies for the inconvenience that this experience may have caused.
Regards,
Ebbedene
REQ:***
Thank you for speaking with me.
As per our conversation i confirm that the required invoices and statements have been forwarded to you on ***.
Please accept my apologies for the inconvenience that this experience may have caused.
Regards,
Ebbedene
REQ:***
MTN South Africa's reply16 Feb 2015, 14:11
Official
Hello wheathan,
Thank you for speaking with me.
As per our conversation i confirm that the required invoices and statements have been forwarded to you on ***.
Please accept my apologies for the inconvenience that this experience may have caused.
Regards,
Ebbedene
REQ:***
Thank you for speaking with me.
As per our conversation i confirm that the required invoices and statements have been forwarded to you on ***.
Please accept my apologies for the inconvenience that this experience may have caused.
Regards,
Ebbedene
REQ:***