zN
zandile N

1 reviews | Active since Jan 2012

23 Dec 2017, 05:59

Waiting for to long

My tab4 was lost call MTN got unblock it send necessary documents on 12th November to DIC queries. was told to call 173 not contract done that forwarded again all necessary doc again the lady that i was communicating with via email she done everything and told me to wait 24 to 72 hours and the person who suppose to approve was on sick leave.my concern is its only one person who authorizing? Up to know still not unblock

0
Replies (2)
MTN South Africa
MTN South Africa's reply27 Dec 2017, 16:02
Official

Good day,

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

Take this as confirmation that we have received the complaint. We will contact you soon to discuss the matter and get to a solution.

Best regards,

zN
zandile N's update06 Jan 2018, 19:27
Reviewer Update
Still.waiting no contact matter still not resolved