waiting for RMI number for TWO WEEKS

Item: MTN South Africa
Rating: 1

Hi there

I have a problem with MTN, I've upgraded on 2018/12/28. The courier company DSV contacted me to confirm address but I asked them not to deliver the package since I wanted to make changes. I contacted MTN to inform them about the changes I want to make and I was told I can't do the changes I will have to wait for a new year infact wait for the package to arrive then return it . I have been waiting, waiting, waiting and waiting for this package to arrive, it's been full two weeks now, I have contacted MTN numerous time with no help, apparently they are waiting for RMI number. Everytime I phone they give this same excuse, I am really FED UP now MTN and I'm not sure I still want the damn package, this was suppose to be a child's gift and now every day I must lie to this poor child.

Can someone do something about this matter very urgently, I'm loosing my patience.

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Replies (1)

's updateReviewer Update

17 Feb 2019, 06:13

Hi I'm still waiting for my packages, on 28/01/2019 I received a call promising that a supervisor will look into my query and will come back to its been two weeks now nothing has happened except MTN taking my money even though they haven't sent me the packages.

's update17 Feb 2019, 06:13

Reviewer Update