1 reviews | Active since Jul 2011
Waiting for response since May
Good day, <br> <br> I submitted a billing query in May 2015 on MTN Active, but yet to receive feedback.<br> Please help me resolve the issue.<br> In February 2015, my closing balance was R0, but then on the March statement, I had an opening balance of R3111.00, with no explanation. Also, I have a myGIG 2 contract, on which I requested to cap it at 2gig, yet I get PSD charges of around R2000 every month. When I request more detail on it, it only shows the total charge, and does not show more detail. I have been checking on it, using MTN Active, and everytime I used all the data, I recharged it on my own, yet there is still PSD charges. I also have an MTN Lite contract, this contract has uncapped data, and is used in a router only, yet for the past 2 months there is an extra charge on it for subscriptions or whatever. Please explain that to me as well.<br> Please note, this is very urgent. I received a message from MTN of suspension, and I cannot see how that is possible if my queries have not been resolved.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The subscription charges are content charges from LekkerMobile. To deactivate please dial *141*5# select option 4 (content services).
Your invoices close on 20th of every month. On February 20 you had a balance of R3114. On 21/02/2015 we received payment of R1605 which reduced your balance to R1509.
When your invoices closed in 20/03/2015 your balance increased to R3111.
The limit service was activated on 8/10/2015 after the usage was generated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The subscription charges are content charges from LekkerMobile. To deactivate please dial *141*5# select option 4 (content services).
Your invoices close on 20th of every month. On February 20 you had a balance of R3114. On 21/02/2015 we received payment of R1605 which reduced your balance to R1509.
When your invoices closed in 20/03/2015 your balance increased to R3111.
The limit service was activated on 8/10/2015 after the usage was generated.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,