MT
Marisa T
1 reviews | Active since Aug 2013
03 Nov 2015, 10:41
Waiting for response
Almost a month later since original report and no action. Disgusting. And I am told that you are not intending to displease me???
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Replies (1)
MTN South Africa's replyOfficial
05 Nov 2015, 08:16Hello Mditerlizzi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that no sim swap has been done to your account, on the invoice for August you have been billed for Customer swap charge this for the account transfer you have done to your name and the charge is valid.
Please see the attach transfer application that you have signed for the transfer, please see the heading transfer business rules. The first point do state that the account will be billed for the transfer as per the online confirmation you have read through this.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that no sim swap has been done to your account, on the invoice for August you have been billed for Customer swap charge this for the account transfer you have done to your name and the charge is valid.
Please see the attach transfer application that you have signed for the transfer, please see the heading transfer business rules. The first point do state that the account will be billed for the transfer as per the online confirmation you have read through this.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply05 Nov 2015, 08:16
Official
Hello Mditerlizzi,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that no sim swap has been done to your account, on the invoice for August you have been billed for Customer swap charge this for the account transfer you have done to your name and the charge is valid.
Please see the attach transfer application that you have signed for the transfer, please see the heading transfer business rules. The first point do state that the account will be billed for the transfer as per the online confirmation you have read through this.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that no sim swap has been done to your account, on the invoice for August you have been billed for Customer swap charge this for the account transfer you have done to your name and the charge is valid.
Please see the attach transfer application that you have signed for the transfer, please see the heading transfer business rules. The first point do state that the account will be billed for the transfer as per the online confirmation you have read through this.
Kind Regards,
Alice van der Merwe
***
Best regards,