Waiting for reply and invoice over one year. MTN ads money on your account, which is not yours.

Good day,

I would like it if somebody can please help me with this case.

I am Charlene Atterbury; ID: ***

I bought a phone on contract for my son in August 2023.

I received a statement 27.08.2022 - with the following details and attached my statement.

On the statement there is an Invoice dated - 27.07.2022 - PAST ***

1.) My contract amount every month - R469.00, which I pay in store every month. Sometimes if I have extra money, I pay more.

2.) I received the phone in August, because there was no stock and I received it from the Baywest MTN Store in August 2022

3.) I took my first Statement Dated: 27.08.2022 to the store and said that I received the statement with an invoice for past *** and they started quiring it.

I also phoned the account and credit department since then, but they can't give me the invoice.

I have voice recordings where the account ladies told me that is a mistake MTN made.

4.) Nobody has come back to me since a year ago. We are trying to get this solved, but no luck.

5.) When we phone the account department, we get cut off.

6.) The Collecting department started phoning and everytime I explained. They tell me everytime. We will escalate the query and get back to you.

7.) I am going to the police with this, because this is a losing battle between myself and MTN. This is such bad client service and company.

8.) To struggle like this for over a year now. It is ridiculous.

9.) Everytime I go to the store. They say: We can only log a complaint. NOthing has been done yet.

10.) Whenever I speak to an agent and everytime a different one, they said, it is a mistake from MTN.

11.) Could you please forward me the Invoice as requested many times in this past year.

Hope to hear from you soon.

Kind regards, Charlene Atterbury ***