jD
juandre D
1 reviews | Active since Dec 2015
02 Dec 2015, 17:40
Waiting for repair on brand new phone
upgraded to a new phone and there was problems with it, sent it in for repairs, after a month the phone was still not back at the branch, and they were awaiting parts. its been two months now. they sent a replacement phone but even the staff at the branch said that it was in bad condition. I've had no response so far from anyone except the branch that is also not getting anything sorted out. the problem seem to be higher up.
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MTN South Africa's replyOfficial
03 Dec 2015, 09:57Hello jdannhauser,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now managed to locate your booking and we see that the devie was referred to Sony's repair centre as there is an issue on the main board of the device. We've now escalated the matter to the management team within our High Volume Repair Centre to get the matte resolved amicably.
Also note that any device that issued as a loan device is done with available loan devices.
Once agin we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now managed to locate your booking and we see that the devie was referred to Sony's repair centre as there is an issue on the main board of the device. We've now escalated the matter to the management team within our High Volume Repair Centre to get the matte resolved amicably.
Also note that any device that issued as a loan device is done with available loan devices.
Once agin we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Dec 2015, 09:57
Official
Hello jdannhauser,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now managed to locate your booking and we see that the devie was referred to Sony's repair centre as there is an issue on the main board of the device. We've now escalated the matter to the management team within our High Volume Repair Centre to get the matte resolved amicably.
Also note that any device that issued as a loan device is done with available loan devices.
Once agin we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now managed to locate your booking and we see that the devie was referred to Sony's repair centre as there is an issue on the main board of the device. We've now escalated the matter to the management team within our High Volume Repair Centre to get the matte resolved amicably.
Also note that any device that issued as a loan device is done with available loan devices.
Once agin we do apologize for any inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***