KB
Kirstin B
1 reviews | Active since Jan 2018
16 Feb 2019, 08:04
Waiting for refund!!! #59357
I'm tired of MTNs excuses. I'm due for a refund of R5578.31. It's taking weeks to 'reflect' on my MTN account in order to obtain my refund. I want my money back now!
MTN has no problem taking your money monthly for months of NO Service. My WiFi stopped working within the 1st month of taking the contract. Give me my money bac****
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MTN South Africa's replyOfficial
18 Feb 2019, 09:33Good day Kirstin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Please can you provide me with an alternate contact number to contact you on.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Please can you provide me with an alternate contact number to contact you on.
Warm regards, Jessica John Complaints Management Team
Best regards,
MTN South Africa's reply18 Feb 2019, 09:33
Official
Good day Kirstin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Please can you provide me with an alternate contact number to contact you on.
Warm regards, Jessica John Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as a result of the breakdown in the service delivery in one of our touch points.
I tried calling you on ***, unfortunately there was no answer. Please can you provide me with an alternate contact number to contact you on.
Warm regards, Jessica John Complaints Management Team
Best regards,