1 reviews | Active since Aug 2016
Waiting for over a month
<p>I Submitted a claim for my broken iPhone 6 through the Luis Trichardt MTN branch over a month ago. Firstly when I call the Insurance line, it does recognises the claim on the wrong MTN contract of mine! even though the claim form clearly states the contract number and phone linked to the appropriate account. To date I have been waiting for feedback from MTN. The service pathetic!</p> <p> </p> <p>Not sure what to do!</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
Please be advised that the matter has been escalated to the insurance department supervisory team for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***