Waiting for nothing!!!

Since November I have been trying to change my Billing details to reflect my new married surname and residential address. I visited in store at Canal Walk and the consultant who helped me assured me that all details have been updated. This was not true as it did not reflect the changes on my December statement. I again reached out via FaceBook Messenger to request an update of my details as myMTN portal only gives me errors after logging in and your 135 number goes unanswered for over 20 minutes. They have again assured me that all my details have been updated. Now it is the 19th of January, I have to date not received my January statement, another in-store visit was fruitless because apparently your systems are down nationwide, and your FB Messenger person seems to be missing a brain if one considers the idiot questions I'm being asked. Without my updated details I am unable to FICA my merchant account and my business has been on hold since November!!! You are the worst MTN!!!!