FS
Francois S
1 reviews | Active since Jul 2015
08 Jul 2015, 17:59
Waiting for new phone
I broke my phone which is on contract with MTN and Insured by MTN. 3 weeks ago, I went<br> into the cresta branch shop and filled in the insurance forms in order to get a new phone.<br> They haven't contacted me back once. If this doesn't get sorted out soon I'm cancelling <br> my contract and moving over to Vodacom. This is unacceptable !
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MTN South Africa's replyOfficial
16 Jul 2015, 15:40Hello Demon****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per telephone conversation, kindly take your handset with proof of payment to our service centre in Morningside.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per telephone conversation, kindly take your handset with proof of payment to our service centre in Morningside.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
MTN South Africa's reply16 Jul 2015, 15:40
Official
Hello Demon****,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per telephone conversation, kindly take your handset with proof of payment to our service centre in Morningside.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per telephone conversation, kindly take your handset with proof of payment to our service centre in Morningside.
We would like to assure you that we are actively working to improve our service levels.
Regards,
Peggy
REQ:***