1 reviews | Active since Apr 2012
WAITING FOR MY REFUND MTN - 1.5 MONTHS
I cancelled my contract, paid the early termination fees as requested and MTN then goes and debit my bank account.<br> <br> Call on 2 March 2016 - Was told a request will be sent through for the refund. ***.<br> <br> Called again on the end of March and was told they will escalate the matter and I will get a call back. Surprise no response.<br> <br> Called 04 April 2016 - Spoke to Dominque, was told that she will put another request through and she assures me someone will get back to me. - NO RESPONSE AGAIN.<br> <br> Called 11 April 2016 - *** - Was told that the query will now be submitted to the managers for an urgent response and refund. - AGAIN NO RESPONSE OR REFUND.<br> <br> I am tired of calling - I WANT MY REFUND... ITS MY MONEY - GIVE IT BACK TO ME MTN.
Thank you for your post
We apologise for the lapse in service resulting in the matter not be resolved in time.
Please note have re-escalated the matter to the banking department REQ:*** to process the refund process. The billing team have already approved the credit. Please note as soon as feedback from banking is received we will update you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post
We apologise for the lapse in service resulting in the matter not be resolved in time.
Please note have re-escalated the matter to the banking department REQ:*** to process the refund process. The billing team have already approved the credit. Please note as soon as feedback from banking is received we will update you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
