MM
Mpho M
1 reviews | Active since Dec 2013
14 Dec 2015, 10:52
Waiting for my invoice for more that a 31 days
I have for several times requested mtn to send me my invoice for 13 November 2015. Call centre reference number *** and another reference number *** and another reference number ***, so now basically I am waiting for two invoices 13 November 2015 and 13 December 2015, this is total ******* of service I am receiving from mtn, the reality is that I will never renew my contract when it expires.
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MTN South Africa's replyOfficial
17 Dec 2015, 10:51Hello MphoMabe,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we were experiencing some issues with the billing for November 2015 being sent out to our customers. We've now requested that one of our Billing Administrators manually retrieve the billing and we will send it directly to yourself on the e-mail address provided on the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we were experiencing some issues with the billing for November 2015 being sent out to our customers. We've now requested that one of our Billing Administrators manually retrieve the billing and we will send it directly to yourself on the e-mail address provided on the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply17 Dec 2015, 10:51
Official
Hello MphoMabe,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we were experiencing some issues with the billing for November 2015 being sent out to our customers. We've now requested that one of our Billing Administrators manually retrieve the billing and we will send it directly to yourself on the e-mail address provided on the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We can confirm that we were experiencing some issues with the billing for November 2015 being sent out to our customers. We've now requested that one of our Billing Administrators manually retrieve the billing and we will send it directly to yourself on the e-mail address provided on the post.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***