LM
Linda M
1 reviews | Active since Feb 2011
24 Apr 2015, 11:13
waiting for manager to call me back as promised
Call the MTN call centre on wednesday to have a contract cancelled and upon inquiring about the specific cancellation date i was advised that the contract will be cancelled within 3 to 5 and i would loose all the airtime and data that i have already paid for. how is it possible that i forfit something that i have paid for.....still waiting for a manager to call me as promised.
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MTN South Africa's replyOfficial
07 May 2015, 12:07Hello mbongo,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your cancellation request is still pending with our cancellations department. Kindly be advised that you have an option of depleting your airtime, sms and data bundle and then you can call back and request that we process the cancellation request. Should you wish that we process the request now, you would forfeit the airtime, sms and data bundle balance that you have. Please advise us if you should continue with the cancellation request now before your next provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your cancellation request is still pending with our cancellations department. Kindly be advised that you have an option of depleting your airtime, sms and data bundle and then you can call back and request that we process the cancellation request. Should you wish that we process the request now, you would forfeit the airtime, sms and data bundle balance that you have. Please advise us if you should continue with the cancellation request now before your next provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply07 May 2015, 12:07
Official
Hello mbongo,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your cancellation request is still pending with our cancellations department. Kindly be advised that you have an option of depleting your airtime, sms and data bundle and then you can call back and request that we process the cancellation request. Should you wish that we process the request now, you would forfeit the airtime, sms and data bundle balance that you have. Please advise us if you should continue with the cancellation request now before your next provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that your cancellation request is still pending with our cancellations department. Kindly be advised that you have an option of depleting your airtime, sms and data bundle and then you can call back and request that we process the cancellation request. Should you wish that we process the request now, you would forfeit the airtime, sms and data bundle balance that you have. Please advise us if you should continue with the cancellation request now before your next provisioning.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***