RS
Rosina S
1 reviews | Active since Jun 2015
30 Jun 2015, 20:00
waiting for insurance to pay for lost phone
I lost my phone in may which is insuranced with mtn insurance it was approved on the 28/05/2015 ref nr ***0 - that within 2 day they will deposit money in to my account for me to buy a new phone my phoned is insurance with the amount of R6500.00 they will deduct R350.00 for access than they will send the remaining balance to my account since i'm waiting every day i'm calling they tell me one thing that it is approved is waiting for the banking department to send money into my account is now 1 month still waiting for the money
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MTN South Africa's replyOfficial
08 Jul 2015, 08:58Hello mamaboyz,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, some of our departments are facing a backlog of queries.
A request has already been logged with our banking department to refund the insurance claim amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, some of our departments are facing a backlog of queries.
A request has already been logged with our banking department to refund the insurance claim amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
MTN South Africa's reply08 Jul 2015, 08:58
Official
Hello mamaboyz,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, some of our departments are facing a backlog of queries.
A request has already been logged with our banking department to refund the insurance claim amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that due to the industrial action that we are facing, some of our departments are facing a backlog of queries.
A request has already been logged with our banking department to refund the insurance claim amount.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda