GR
Gabrielle R
1 reviews | Active since Dec 2015
19 Apr 2016, 18:59
Waiting for further response from MTN
I posted a complaint about a ***** issue with MTN and they responded that the information would be sent to the relevant parties within MTN. That was on the 25th of February 2016.<br> It is now the 19th of March and no word. I have posted a very serious allegation of unauthorised porting which resulted in R20 000 being removed from my bank account, I would have hoped that MTN would take this issue more seriously.<br> Please could someone respond with something that feels like progress.
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MTN South Africa's replyOfficial
21 Apr 2016, 14:34Hello Gabby Raaff,
Thank you for bringing the matter to our attention.
As per our record feedback was emailed to you in 2015 regarding the Port matter. Please note that information compiled by MTN ***** team cannot be disclosed, the SAPS must serve a subpoena on MTN for the information to be disclosed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing the matter to our attention.
As per our record feedback was emailed to you in 2015 regarding the Port matter. Please note that information compiled by MTN ***** team cannot be disclosed, the SAPS must serve a subpoena on MTN for the information to be disclosed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply21 Apr 2016, 14:34
Official
Hello Gabby Raaff,
Thank you for bringing the matter to our attention.
As per our record feedback was emailed to you in 2015 regarding the Port matter. Please note that information compiled by MTN ***** team cannot be disclosed, the SAPS must serve a subpoena on MTN for the information to be disclosed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for bringing the matter to our attention.
As per our record feedback was emailed to you in 2015 regarding the Port matter. Please note that information compiled by MTN ***** team cannot be disclosed, the SAPS must serve a subpoena on MTN for the information to be disclosed.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***