CB
Carlien B

1 reviews | Active since Mar 2009

01 Apr 2015, 10:25

waiting for feedback since 20 March

on 20 March I spoke to Palesa, call ***.<br> Today, 1 April, I am STILL waiting for feedback despite numerous emails sent to request feedback.....<br> I was transferred onto the INCORRECT PLAN, from Nashua mobile<br> Since the transfer, I have only had trouble.<br> Double billing and and and and<br> I need this sorted out today, or the contract cancelled, as this surely is BRIDGE OF CONTRACT from your side.<br> PLUS- I NEVER signed anything with MTN. I was never given an option - I HATE MTN<br> I am SO SO SO SO SO unhappyand try phone the call centre - 90 minutes waiting to speak to a consultant.....and then they drop the call<br> IRATE is an understatement<br> SORT YOURSELVES OUT!!!!<br> MTN has until 15h00 today otherwise I will make a theft case - I am NOT taking this any more

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Apr 2015, 11:50
Official
Hello carlien,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Thabelo
REQ:***