waiting for feedback regarding upgrade
<p>i could upgrade in march , however never got to doing it so i disided to upgrade 1/08/2017. so i phoned in to go through the process to be told they cant assist me as my contract is at legal dep. according to me my account is paid up to date. also spoke to tracey pillay on 02/08/2017. and she told me she would mail legal and ask what is going on. i've phoned twice and no answers. also the staff dont want to give you legal dep no to phone your self and find out. so you cant upgrade my contract ..... but you can take my money every month</p>
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account was moved out of pre- legal and is active due to the payments received and allocated.
The legal department do not have a direct line, they only work on emails. The email address for them is ***.
You may visit the MTN store to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
Kindly be advised that the account was moved out of pre- legal and is active due to the payments received and allocated.
The legal department do not have a direct line, they only work on emails. The email address for them is ***.
You may visit the MTN store to assist you with the upgrade.
Kind Regards,
Alice van der Merwe
Best regards,