GG
Givas G
1 reviews | Active since Nov 2013
28 Jun 2017, 15:44
Waiting for feedback
<p>Good day </p> <p> </p> <p>I sent my phone for repairs via a shop (Mutual Mall..West Street ,Durban) on the 19th of May 2017 upto now there's no communication from you guys .I went to the shop after 3 weeks and they told me that they will call me if there's feedback.</p> <p>Now I am tired of waiting without any feedback from you guys.</p> <p>My phone is a Sony M5 serial number ********** ********** 0</p> <p>Guys you are a communication company you should know better...Communication...communication....communication</p> <p> </p> <p>Disappointed</p>
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MTN South Africa's replyOfficial
28 Jun 2017, 17:27Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Best regards,
MTN South Africa's reply28 Jun 2017, 17:27
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***9
Best regards,