Waiting for feed back on delivery or any feed back for that matter

On the 8th September 2021 I app**** for a new contract online and later received a call confirming and successfully completing the application. I have waited patiently for a week now and no communication, no delivery , absolutely nothing. I emailed the customer care to find out what was going on and was told that my query has been escalated to DSV and that I am to contact DSV directly. I query my package delivery with DSV online and am informed that there is no such package under my name to be delivered. Still I have not not heard anything more from MTN , I email again to enquired the where about of the package and i again was told to contact DSV to find out the delivery details. Its been 10 days from the application approval and when I emailed MTN to inform them that the package has not even been handed over to DSV , that DSV know nothing about it, I am informed that my query has been directed to the sales admin team for assistance. Its been 2 days and nothing and still DSV do not have the package . This Is most frustrating and heavily inconvenient, if I had know then i would have gone directly to the store to pick up a contract and a phone there and then.... How On earth does it take over a week and the package has not even been handed over.... really really bad service , every time i have to deal with MTN , there always seems to be a issue :(