1 reviews | Active since Nov 2015
WAITING FOR DELIVERY
I upgraded on the 3rd of November (UV963795) and then was told that RTT courier will deliver. Well when I followed up on the Friday - they had a backlog. Tuesday apparently RTT is catching up with the late delivers. Wednesday I was told at the end of the week. Friday I was told that the RTT has my packet and that they will deliver. Gotten the tracking number. No sorry waiting for MTN to release the authorization code. I phone MTN back and they told we that they have send the authorization on Friday and that the couriers company will be able to deliver on Monday... Phoned again AND YET AGAIN no sorry waiting for the authorization of MTN. I could have upgraded two weeks ago at another store but they told me that the direct sales team is faster. I need an answer by this afternoon or I will cancel all of my contracts with MTN and move to someone else who are dealing with phones and not ********.<br>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
kindly be advised that this has been escalated to supervisory team at MTN direct to contact you with feedback.
warm regards
mike
REQ:***
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
kindly be advised that this has been escalated to supervisory team at MTN direct to contact you with feedback.
warm regards
mike
REQ:***
Best regards,
