Waiting for call from MTN

This going back from the 26/11/2015. Still waiting for phone to be delivered. I did report it to hellopeter and received a call from MTN on the 07/01/2016 where they said that the reason for not receiving the phone was because the address was incorrect. But after confirming the address with me it was in fact correct. . I was on leave at Scottsburgh that time and could not write down the nane of the person I spoke to.That person promise me to phone me on the 11/01/2016 to arrange the delivery again. Its the 14/01/2016 and no phone call was received from MTN again. This is not called SERVICE at all