waiting for call back from Leon Bradfield TL

hi <br> <br> i have a contact with MTN and i called 808 on numerous occasions...<br> <br> i called last year on the 18th of december and was assisted by Neo Mdluli and Mapaseka Motsoane who reports to the Team leader by the name of Leon Bradfield. when i called i generally wanted assistance with creating a blackberry ID. Neo and Mapaseka assited with Blackberry ID and helped with loading BIS on my cellphone. however, they both did not advise or inform me of the costs implications and that il be charged R108.48 extra on my contract. As a consultant its her Job that she informs customers of such iformation. to my surprise my debit order for January takes extra costs of R108.48 which WAS NEVER ADVISED TO ME. i called on monday 26 Jan spoke to Mphila Teffo who reports to Palesa Modise complained about the extra costs and they advised that they will escalate query to LEON BRADFIELD who will listen to the call and get back to me. He never called back. Than on wednesday 28 Jan i spoke to Bongani Mkhaliphi who reports to Tammy he also promised that Leon will call back, he never called back. On thursday 29 Jan i spoke to Mapaseka Motsoane who report to Palesa Modise and was also promised to call back.