Waiting for call back

<p>I logged a request to legal dept to contact me regarding my phone being hardlocked to make payment arrangements, I was assured anything from 2 - 24 hours. I can not provide an alternative nr as I only have my cell and on bedrest due to complications in my pregnancy. When husband returned I called again and provided his number. New day, more than 24 hours, no call and husband at work. </p> <p> </p> <p>When I try explain the urgency (I am on bedrest, I need to be contacted ASAP to make arrangements as I am a medical emergency at any given time), 2 of the 4 consultants spoken to gets aggitated: First one dropped the call when requesting my reference nr, the second started acting like she can't hear me anymore. I was calm, friendly in fact in order to receive service. </p> <p> </p> <p>What stresses me (and I am NOT in the position to be stressed) is whether legal dept will at least understand they need to softlock my line to be able to reach me? Only ONE consultant out of 4 was willing to understand and make notes to the dept regarding this fact. The rest was just of opion that it will remain "my problem" if legal dept can't reach me. One even commenting that if I continue this way they will only contact me on Monday...</p> <p> </p> <p>With all this utter unprofessionalism, I am still just pleading for legal dept to contact me, please. Soflock my line, contact me for arrangements as I am no longer able to contact legal dept out of my own like in the past. I just want to make arrangements so my line is open for when something goes wrong at home. Please.</p>