Waiting for Black Friday deal for 2 months!!!

<p>I went for the Mtn Black Friday deal, submitted the relevant documents and was told that I would receive an sms confirmation soon. I didnt receive the sms so I went back to the store the next day. I was told that because of the high volumes that signed up for the deal that they were still busy capturing information. It was understandable so I was patient and waited. I went back a week later, and the week after, still same results. I went back the following week and found out they lost my documents so I submitted another copy of my bank statement and ID. I also brought it to the attention of the mananger. She said she was going to escalate the matter but didnt show any concern. I went back the following week and I was told that they found the Initial documents that I submitted and they are working on it. Its almost 2 months and I did not receive my deal!</p>