Waiting for an upgrade

My upgrade was due on the 01 March 2015, I went in on the 03 March 2015 to upgrade my phone and I'm still waiting for news on my upgrade. Thank you for the assistance at Hillcrest branch, but due to the system I have to wait, for how long??? I mean I pay for the phone it is not as if I'm getting it for free. Other people got their phone the same day they have upgraded, there is even people saying that they had to wait a week, this is totally unacceptable, why change the system if you haven't tested it first, now clients have to wait and be patient, but I bet you if we ask you to wait for your payment you would block our service within the next few days.. As I'm feeling now, I would rather pay up the few months I'm still owing on the contract and move to a new network, with less hassles.