ES
Efraim S
1 reviews | Active since May 2015
12 May 2015, 08:40
Waiting for an upgrade
I've app**** for an upgrade and waited 2 weeks.Excuses were ,the system is being upgraded,system down,responsible people from head office don't respond on e-mails and calls.The worst service ever since the inception of a cell phone
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 11:28Hello Lechme,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck. You may also contact our connect direct team on the number *** to assist you with your upgrade.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck. You may also contact our connect direct team on the number *** to assist you with your upgrade.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply13 May 2015, 11:28
Official
Hello Lechme,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck. You may also contact our connect direct team on the number *** to assist you with your upgrade.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that we have tried calling you today without any luck. You may also contact our connect direct team on the number *** to assist you with your upgrade.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***