CG
Carl G
1 reviews | Active since Apr 2013
31 Mar 2015, 20:49
Waiting for almost a year
I took over a MTN contract from someone else about a year ago. The contract was transferred but the debit order is not coming off my account. I visited the branch in the Garden Route mall more times than i can care to remember and get promised that someone will look into it. Worst service I received in my life. I get **** to in my face every time I am told that someone will look into it.<br> <br> Sincerely Carl
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Replies (1)
MTN South Africa's replyOfficial
13 Apr 2015, 12:13Hello Carl Goosen,
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
Would you please respond to the email that was sent to you by forwarding me the transfer documents so that we can update the banking details accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
Would you please respond to the email that was sent to you by forwarding me the transfer documents so that we can update the banking details accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply13 Apr 2015, 12:13
Official
Hello Carl Goosen,
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
Would you please respond to the email that was sent to you by forwarding me the transfer documents so that we can update the banking details accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience and delay experienced.
Would you please respond to the email that was sent to you by forwarding me the transfer documents so that we can update the banking details accordingly.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,