Waiting for a SIM Swap fro 2 months

I was due for a phone upgrade at the beginning of May and went to the Northgate branch. I received good service at the branch and was told I needed to do a SIM swap and my new SIM would be activated between 2-24 hours.<br> <br> Two months later I still cannot use my new phone because the SIM has not been activated although I am paying more to be able to use this new phone. In addition, I did not have a chance to test the phone out for the 7 day guarantee.<br> <br> I have gone into the branch again and was told it will be activated in 2 hours - This of course never happened and the call centre is still not working.<br> <br> I think this service is absolutely disgusting from MTN from a loyal customer of almost 20 years. I believe there has been a breach of contract here from MTN's side. <br> <br> I am no longer willing to hear excuses and if this matter is not resolved immediately, I will be moving to a new network provider.<br> <br> It is very sad to see that MTN does not care about customer relations and satisfaction and this will really hurt their business long term.<br>