Waiting for a phone for 5 weeks!
<p>In June this year I changed my cell phone contract with MTN from my father's name into mine. This processes went smoothly. I then went about renewing the contract as two years have passed. I chose an iPhone SE as the phone to upgrade to. I filled in the paperwork and thought I would have my new phone in the next few days. It has now been 5 weeks and I still do not have a new phone. I have emailed and visited the MTN branch at the Springs Mall but the excuse is the warehouse hasn't sent it or doesn't have stock.</p>
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***9
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
mike
Complaints Management Team
Reference Number: ***9