Waiting for a new handset for over 2 weeks

Hope Phasha (HP) called me to discuss the handset upgrade. I was sceptical at first as there was nothing that suited my budget and the device I want. She offered me a variety of phones and I settled for the Sony M4 AQUA. The handset was delivered on 28/10/2015. I had to do a SIM swop as the micro sim did not fit on the phone.<br> <br> The handset gave me problems the 1st day I used it. I then called MTN direct and sent an email to HP. She (HP) arranged for the handset to be collected from my place of work. The phone was collected on 04/11/2015.<br> <br> I have been calling MTN and each time I am referred to MTN direct for assistance. Everytime the consultants at MTN direct tell me they can not assist me as HP is the one that sold me the phone and she needs to order me another one or cancel the UpGrade.<br> <br> I have been desperatly trying to to cancel my UpGrade and contract as I have followed up for two(2) weeks.<br> <br> Here with the REF numbers:<br> ***,<br> ***,<br> ***,<br> ***,<br> ***,<br> ***, <br> ***.<br> <br> I have requested that this matter be escalated to the supervisor and manager and non of them have returned my calls.