YN
Yureeshka N
1 reviews | Active since Jul 2012
29 Apr 2015, 08:58
Waiting for a consultant for 30 min!!!
My phone had been ****** and within a two hour gap i tried calling your call center(808) in order to put a block on the phone. But to no avail i waited for 20 minutes listening to that pathetic music and i still got no response. Its a matter of urgency and importance but it seems like MTN's customers are not important to them. First time contract and this is definitely going to be the last!
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Replies (1)
MTN South Africa's replyOfficial
12 May 2015, 11:54Hello Yuree,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have tried calling you today without any luck, however we have sent you an email would you please respond to the mail so that we can investigate and resolve this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have tried calling you today without any luck, however we have sent you an email would you please respond to the mail so that we can investigate and resolve this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
MTN South Africa's reply12 May 2015, 11:54
Official
Hello Yuree,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have tried calling you today without any luck, however we have sent you an email would you please respond to the mail so that we can investigate and resolve this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
We have tried calling you today without any luck, however we have sent you an email would you please respond to the mail so that we can investigate and resolve this matter.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Veronica
REQ:***