Hellopeter
Share Your Experience
MW
Magda W

1 reviews | Active since Jan 2018

13 Jan 2018, 13:18

Waiting for 21 days and counting

I've app**** for a new business contract at the MTN Branch in Bethal a week before Christmas 2017, it's now 13 Jan 2018 and only half of the package has arrived. Every time I make an inquire I have to listen to a new excuse. Besides the fact that no one seems to care to resolve the matter at the branch you constantly have to drive to the branch since they never answer the phone or get back to you. If I don't get this resolved this week I will cancel all my contracts with this company.

0
Replies (3)
MTN South Africa
MTN South Africa's reply15 Jan 2018, 12:21
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Thank you for your time online.

The upgrade for line *** is not as yet captured.

We have sent the complaint to the Regional Store Managers to intervene with MTN store Bethal for feedback.

Kind Regards,

Alice van der Merwe

Best regards,

MW
Magda W's update21 Jan 2018, 21:29
Reviewer Update
Dear Alice Thank you for the feedback, in the meantime I have received my Samsung Note 8, the dex station and wireless keyboard. However the December promotion included 30GB of free data on the package I have selected + a 24 inch monitor. I was told at the Bethal MTN branch that I will receive my 30 GB data as soon as the phone is activated (which took another 2 days after receiving my device). I haven't received the 30 GB as yet and the 24 inch monitor is not available to claim from Samsung rewards on the Samsung App. I'm so dissapointed, I'm expected to pay for something I haven't received and I'm pretty convinced that both Items missing is due to the time delay as both were part of the December promotion. this is not acceptable at all.
MW
Magda W's update10 Mar 2018, 20:32
Reviewer Update
Seriously MTN, what a disappointment you turned out to be. Your service is pathetic, to say the least. We are halfway through March, I've already made 3 payments and yet I still haven't received my monitor that was part of the promotion!!!!!! Come on catch a wake-up! Besides having to deal with *********** people at branch level that cannot solve this problem, I now have to phone the regional manager on a weekly basis just to listen to her excuses. Get this sorted out.