TM
Tefelo M
1 reviews | Active since Mar 2012
25 Feb 2016, 14:34
Waiting for
Can someone please respond to my email. <br> <br> Been dealing with Nicholate Ndebele and Lawrence Arthur. But they have since disappeared.<br> Can someone please respond. Or is it company policy to ignore people. Lawrence told me my account would be credited by just over R300 (cant remember exact figure). Having settled that, I asked for a full quote including early termination (excluding charged while my phone is suspended. It seems mtn was still debiting me even though the services were suspended, with my consent). but no one wants to respond. I sent the email to both Lawrence and Nicholate.<br> <br> <br> Regards,<br> Tefelo
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MTN South Africa's replyOfficial
26 Feb 2016, 20:58Hello secrie,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit R369.64 was passed into contract account on the 07/01/2016 i have sent you an open item report to your email: ***.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit R369.64 was passed into contract account on the 07/01/2016 i have sent you an open item report to your email: ***.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply26 Feb 2016, 20:58
Official
Hello secrie,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit R369.64 was passed into contract account on the 07/01/2016 i have sent you an open item report to your email: ***.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the credit R369.64 was passed into contract account on the 07/01/2016 i have sent you an open item report to your email: ***.
warm regards
mike
REQ:***
Best regards,