1 reviews | Active since Sept 2016
Waiting almost 3 months for my phone
<p>I hope that I will get some help here. I have send a email 3 times to the Mtn complain centre and no replay. I received my Samsung note 5 on the 23 May 2016 and returned it on the 8 July 2016 because of the LCD screen. First my sylester ( pen) went missing between MTN K90 boksbug and the repair centre. Waiting 2 months for that to be sorted. And until today I haven't receive my phone going for 3 months. Today I phoned again now they going to give me a new phone but not the same colour I had. And that they said 2 weeks ago as well. </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***