Waiting 7 months for phone to be repaired/replaced

In May 2014 I bought a contract phone from Nashua mobile and promptly insured it. Thereafter I received email from MTN/Nashua informing me that MTN has acquired Nashua and all terms and conditions of my contract would be ceded to MTN effective 1st Nov 2014.<br> In Oct, my phone fell and got damaged. I immediately reported it to Nashua and was told my claim has been \approved". Only in Dec did they say I must bring it in for repairs as I had to wait for them. I did hand it over the 12th and nothing happened until Jan 2015 when enquired. At that time they said I must pay R330 which I did. In March 2015 I called again to find out progress and was told it has arrived at Brooklyn mall store.<br> Upon arrival"