WAITING 7 1/2 WEEKS FOR UPGRADE PHONE

Email sent to MTN on 29/9/15 (still no response from them): My contract is up for renewal and on 12 August 2015 I received a phone call from an MTN consultant asking me if he could process my upgrade over the phone, which I agreed to. I agreed to upgrade to the silver iPhone 6, and the consultant said that it would take about 5 days for my phone to be delivered to me. On 28 August 2015 I still hadn't received my phone, nor heard anything from MTN and when I called I was told that my upgrade request was cancelled as my account was in arrears. I explained that my account is on a debit order and that is certainly IS NOT IN ARREARS!!!! <br> <br> I finally spoke to Nick Kundon and he confirmed that my account is not in arrears and he apologised for the error on your part. We went through the process again and he confirmed that you had the silver iPhone 6 in stock and that it would take about 2 days for the courier company to phone me.<br> <br> Well, two days from when I would like to know. I HAVE BEEN WAITING 33 WORKING DAYS AND STILL DON'T HAVE MY PHONE!!! To say I am absolutely disgusted with this service is a total understatement.