Waiting 6 weeks for the delivery of a phone

This is the second review I'm writing and I am literally at my wits end now. As in the previous review I upgraded my phone on the 1st of August. It is now the 15th of September and I have still received nothing. I had to reprocess my upgrade because something went wrong at the warehouse and then they did not have stock of the phone I wanted. I am now still waiting for it. ALICE VAN DER MERWE put a poor response to my last review telling me someone would contact me which they did not. It seems MTN don't care about their customers at all.

After being promised that several managers would get back to me without a response I asked to be put through to head office. I was told to just insist on talking to a manager and was transferred back to the call centre???? I have dealt with a lot of bad service in my life but I have NEVER struggled like this. MTN IS BY FAR THE MOST USELESS SERVICE PROVIDER THIS WORLD HAS EVER SEEN.