Waiting 6 months for promo gift

Samsung Samsung Global MTN South Africa

Not normally one to post something like this but I am at a loss and don't know what else to do anymore.

I renewed my cellphone contract with Mtn and upgraded in Feb 2022 to the Samsung S21 FE on the promotion to receive a free tablet as a gift. In store while upgrading (Tygervalley branch) a Samsung employee were also present at the time and advised me on the steps on how to redeem my tablet. He also told me not to mind the 4-6 week delivery note as it will take longer and to prepare myself for more like 3 months. Also not to follow up with them or MTN regarding the tablet but rather the "gifting or promotions company" that will reach out to me as it's a third party managing the redemptions. I accepted this and went home and immediately redeemed my tablet on the Samsung Members app.

All redeemd successfully and got my reference number for my order on 18 Feb via email.

I waited patiently for any kind of further communication for atleast 3 months before I started to follow up.

From here, I don't even know where to start explaining as it's just been one massive disappointment from the first call. Everytime I call I am being promised they will follow up and get this sent out ASAP but after waiting 3 weeks as 2 weeks is the waiting period on their queries, and following up again (everytime up untill today) just to hear my query is still where it was with the previous chase.

Sometimes I call and wait on hold for 10minutes before speaking to someone. I've been placed on hold several times for over 10mins then my line drops. MTN called me in the meantime to do a survey and when I told them I need help with this query but can't speak now they eagerly promised a call back to help me, I am still waiting for that call back.

My queries have been "escelated" 3 times but the waiting period on all queries are 7 to 14 days.

I have been told the reason I don't get my waybill number or updates are due to my phone number missing a digit and after "fixing" it with 3 different operators after my call today I heard it's still missing 1 digit. This from a company I did a cellphone upgrade with.

Last month I called about 5 times in one day where the phone was picked up and people yelling in the background but no one is speaking to me.

Now that I got a waybill finally the last update on it was in April. However in April I was only told "there's a backlog with no ETA on deliveries, but you will get your order". When I asked about this now I was agin told there's a backlog with sending order which is the excuse I got back when I first started calling.

It's been 6 months AM I EVER HOING TO GET MY TABLET!?

It's pathetic and the worst customer service I have ever received from a company. I've been with MTN since getting my first cellphone only to be disappointed time and time again. If I can't complain to MTN or Samsung who am I supposed to talk to!

I am literally spending all my talk time every month to follow up on a gift my cellphone service provider offered me. How does that even make sense!

I hope this cry for help lands on the right ears (eyes)