1 reviews | Active since Aug 2013
Waiting 6 days for Customer Care to come back to m
I am now so upset with MTN and the service I get from you that I will never ever refer people to your network!<br> <br> I phoned you on Tuesday to migrate two of my numbers because there contract expired at the end of February 2015. <br> <br> First I spoke to a woman and she tried to put me through to cancellation and then I was cut off, she also told me that on the one number there was R300+, and on the other phone R200+ available and I will lose the money, which in the first place I think this stinks.<br> <br> I still asked her to cancel the numbers even though I will lose the money and this is when she tried to put me through to cancellations. She also said to me this will be with immediate effect.<br> <br> I phoned again after I don't know how long eventually I think the guy's and he did the same as the first person. So please go check your systems to see that this.<br> <br> Afterwards I spoke to another woman and as she went on to the system she told me that she can see that this is on the system.<br> <br> He then told me that someone will call me back to cancel these numbers and make it a pay as you go phone and I asked him again to put me through to cancellations and yes you guess right I have been cut off.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that both numbers *** and *** were migrated to prepaid on the 18th of March 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that both numbers *** and *** were migrated to prepaid on the 18th of March 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
