1 reviews | Active since Mar 2018
Waiting 5 months for new phone from MTN unacceptable!
Very disappointed. Renewed my contract in October, and new contract started in November. Phone has STILL not been delivered. The contract was done through MTN online shop so whenever I call (and its been MANY times) I go to a call centre and they say they will send an email to the supervisor to have the package resent. Apparently it was sent once before but no one knows where the phone is or what they have on their system as the delivery location. Even went in to the two different MTN stores and they also say they will send an email and get back to me. Its been almost 5 months now. I do not recommend MNT online store, and MTN customer care has been most unhelpful. I have no idea what to do anymore. I am considering laying a charge of theft.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a follow-up will be done for confirmation of return package The upgrade reversal can be done today and client can reapply and leave with new package.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a follow-up will be done for confirmation of return package The upgrade reversal can be done today and client can reapply and leave with new package.
We sincerely hope that the above is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.