JB
Julian B
1 reviews | Active since May 2012
19 Apr 2015, 09:40
Waiting 5 days for new LTE SIM to be activated
Renewed my contract. Told to call MTN to activate my new SIM. Told can take 24 hours. It's been 5 days!! A colleague of mine experienced the exact same issue. What is going on? Very poor ongoing service from MTN!
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Replies (1)
MTN South Africa's replyOfficial
04 May 2015, 13:09Hello Julesband,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, would you please forward the sim card number to us so that we can assist and have the number activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, would you please forward the sim card number to us so that we can assist and have the number activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply04 May 2015, 13:09
Official
Hello Julesband,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, would you please forward the sim card number to us so that we can assist and have the number activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, would you please forward the sim card number to us so that we can assist and have the number activated.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***