DB
DEON B

1 reviews | Active since Nov 2011

27 Jul 2015, 09:51

Waiting 4 weeks for Itemised billing

Mtn your service is pathetic. i have lost count of how many times i have phoned the 808 number which is a absolute joke. You get cut off, put on hold and **** to. I have not received my itemised billing since the beginning of the year. I have phoned numerous times asking for it and have been told it has been email and i never receive it.<br> <br> The last communication reference number i have is ***. I just want my Itemised billing and Statement from February till July. I am paying every month for a service that i am not receiving and i consider that theft.<br> <br> Please send me my ****ing statement and Itemised billing. I don't know why it is such a difficult thing to do!!!<br>

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Replies (1)
MTN South Africa
MTN South Africa's reply06 Aug 2015, 09:15
Official
Hello DEONBUSSEY,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Our records on the system does reflect that the itemised billing was sent to you. Please feel free to contact the call centre should you require further assistance.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards,
Bronwyn
REQ:***