WAITING 4 MONTHS FOR SORTING OUT ACCOUNT

I HAVE LOGGED A COMPLAINT ABOUT 3 WEEKS AGO AND WITH CUSTOMER SERVICE AGAIN REGARDING MY UPGRADE THAT WAS LOADED INCORRECT. ( THE CONSULTANT ADMITTED THAT A CALL LIMIT WAS PUT ON MY ACCOUNT IN-FRONT OF A WITNESS AND DID NOT DO IT) THE BRANCH CLOSED AND NOW IT IS MY PROBLEM TO SORT PAY ACCOUNT!!!1 I AM NOT GOING TO BE HELD RESPONSIBLE FOR YOUR CONSULTANT THAT DID NOT DO HER JOB CORRECTLY. I AM NOT GOING TO PAY THE ADDITIONAL AMOUNT ON MY ACCOUNT IN AUGUST DUE TO YOUR NEGLETANCE. I LOGGED A COMPLAINT WITH HELLO PETER ABOUT 3 WEEKS AGO- IT IS ABSOLUTELY SHOCKING THAT SUCH A HUGE COMPANY CAN NOT HELP THEIR CLIENTS SOLVE THEIR QUERIES, IT HAS BEEN GOING ON SINCE AUGUST THAT I HAD TO PHONE IN TO PUT A CALL LIMIT ON MY ACCOUNT!!! AND UP TO DATE NOBODY SORTED OUT MY ACCOUNT...... I HAVE A WITNESS THAT WAS PRESENT DURING THE TIME UPGRADE WAS DONE AND STATED THAT THE CUSTOMER SERVICE AGENT SAID LIMIT WAS PUT ON MY UPGRADE ACCOUNT.... I WILL GO FURTHER OR TO THE NEWSPAPERS AND COURT TO SORT THIS OUT, IT IS ABSOLUTELY SHOCKING THAT NOTHING HAS BEEN DONE TO FIX MY ACCOUNT I HAVE BEEN OVERCHARGED IN AUGUST