WAITING 3 WEEKS FOR SIM PORTING WITH MTN

I took out an additional contract on the 22nd March 2021(samsung s21 and A32 deal) 3 weeks ago, requested my existing number to be ported from Telkom to MTN. It has been three weeks and my sim card has still not been activated yet. I'm currently greatly inconvenienced as the porting has not been successful yet.

I've been calling the sales guy who assisted me (Dennis, from MTN North Cape Mall in Kimberley) numerous times asking about this and he tells me the matter is out of his hands it's stuck at head office.

On the 4th of May I contacted the service department via email, they called me back and I spoke to Sabelo Ntombela (reference nr: 46 26 446), who then transferred me to the porting department. I was told by the porting department to tell the branch where I took the contract from to call the porting department.

On Friday 7th May 2021, I called the branch in kimberley North Cape Mall again (where I took the contract from) and spoke to the branch manager about my sim card not being active yet.

She then told me it will be active either later on Friday or Saturday. It's Sunday and my sim card has still not being activate yet.

I am very much disappointed and greatly inconvenienced. I cannot even access some of apps as their OTP's are linked that number.

My ported number is: ***

Nkagiseng Jenny Ntuka *** ***