nvdw
nadia van der westhuizen
1 reviews | Active since Aug 2011
02 Feb 2016, 12:04
WAITING 3 WEEKS FOR RETURNED DEVICE
On the 4th of January I called in to upgrade my cellphone contract on *** i took the Mobicell 10\ Tablet for R99. I received the Tablet on the 08/01/2016 and upon unwrapping and turning the device around to enter the Sim Card I found the camera lense was cracked. I phoned the call centre and they said I could return it to a MTN service centre. I went the same day to MTN Canal Walk to return the device and it was booked to be sent back. We agreed that upon receipt by the call centre my contract will be cancelled and I can go in store to renew. It has been over 3 weeks now and everytime I follow up with Yanga I get told it will be resolved soon. I am now tired of waiting and want an immediate response or else I will be forced to go to OMBUD for some assistance!!!"
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MTN South Africa's replyOfficial
03 Feb 2016, 12:11Hello nadia007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply03 Feb 2016, 12:11
Official
Hello nadia007,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,